Contact the Desk — WhatsApp First, Reply in Working Hours

Indonesia Yacht Broker Desk · Updated August 2026

WhatsApp — the primary channel

WhatsApp is where the desk works: photos, papers and voice notes move faster there than anywhere else, and a transaction’s daily coordination — surveyor scheduling, escrow confirmations, notary appointments — runs naturally in one thread you can always scroll back through. Message first with a sentence on what you need (selling, buying, valuation, registry question) and the desk takes it from there.

Email — for documents and formal scopes

Use sales@komodoluxury.com when the material is document-heavy: scans of the Grosse Akta or Pas, survey reports, draft agreements for review, or when you want the desk’s written scope and fee quotation on record. Email replies land within one working day; anything urgent should open on WhatsApp in parallel.

What to prepare before you contact us

Sellers: papers + photos + location

Three things accelerate everything: the vessel’s registry paper (Grosse Akta, Pas Besar or Pas Kecil — a photo is enough to start), a current photo set including the engine room, and the vessel’s location and availability for viewing. Add engine hours and the last haul-out date if you have them. With those in hand the desk can come back with a valuation range and a draft mandate rather than a list of questions — the full route is on sell your yacht in Indonesia.

Buyers: budget band in USD + intended use + region

State your budget band in USD, what the vessel is for — private cruising, dive platform, charter entry — and where you want it based. Those three facts filter the national listing board and the wider market to a real shortlist, and they decide the structure conversation early: foreign buyers should skim foreign ownership and cabotage before the first call, because intended use drives flag and entity choices from day one.

Coverage: nationwide desk, WITA business hours

The desk operates on Central Indonesia Time (WITA) and works vessels across the whole archipelago — Jakarta, Batam and the Riau Islands, Surabaya, Bali and Lombok, Makassar, Labuan Bajo, Sorong. Surveys, notaries and registry offices are coordinated in each port; distance changes logistics, not the process, which runs the same six stages everywhere. International clients across time zones: send the message whenever suits you — replies come in WITA working hours, and scheduled calls are arranged to bridge the gap.

What happens after you message

First contact is triage, and it is deliberately fast. A seller’s message is answered with any missing document questions, then a valuation range and a draft mandate — the desk’s goal is that your second message already contains substance, not a form to fill. A buyer’s brief is answered with a first shortlist and an honest note on anything in the brief that fights itself (a charter-entry budget that cannot reach charter-ready tonnage, a private-cruising plan that quietly assumes commercial use). Registry, tax and import questions get a direct answer where one exists and a named professional where one is required — the desk does not improvise customs assessments over chat, and treats that boundary as a feature. From there, everything that matters moves to writing: scope, fees, milestones. Nothing on this desk is agreed verbally, including with us.

One number, one inbox — deliberately

The desk runs a single WhatsApp line and a single email so that a transaction’s history lives in one place. When your sale reaches survey week or your purchase reaches the notary, the thread already holds every decision, every document and every figure — which is exactly what you want in the one week where memory disagreements get expensive. It also means no client is ever handed between anonymous operators mid-deal: the thread is the desk, and the desk answers it.

Frequently asked questions